Complaint Escalation Points

 
SERVICE RELATED ESCALATED COMPLAINTS
Service / Annual Maintenance Contract / Warranty of all products

Before escalating the complaint, kindly click here to register your first time complaints or through our 24x7 customer service no 1800 209 1177. You will be given a Ticket Number as soon as your complaint gets registered. Please quote the Ticket Number while escalating the complaint, for faster resolution.
Contact Person & Designation Contact No Email Id
Akshat Sharma- General Manager, Customer Service- Unitary Products. 022 67154500 escservice@bluestarindia.com
V S Ashok - Vice President, Airconditioning & Refrigeration Service Group
DELIVERY AND INSTALLATION RELATED ESCALATED COMPLAINTS
Products Contact Person & Designation Contact No Email Id
Room Airconditioners (Window AC, Hi Wall Split AC, Cassette AC, Mega Split AC, Verticool Split AC) Mukundan Menon - Executive Vice President, Airconditioning and Refrigeration Products Sales Group 044 43444000 escrad@bluestarindia.com
Packaged and Central Airconditioning Products (Ducted & Packaged Airconditioning Systems, Variable Refrigerant Flow System (VRF), Precision Airconditioners, HiPer+ Packaged AC) Mukundan Menon - Executive Vice President, Airconditioning and Refrigeration Products Sales Group 044 43444000 escpad@bluestarindia.com
Commercial Refrigeration (Modular Cold Rooms, Refrigeration Units, PUF Insulated Panels, Ripening Chambers, Deep Freezer, Ice Machine, Water Cooler, Flexi Water Cooler, Bottle Cooler, Milk Cooler, Bottled Water Dispenser) Mukundan Menon - Executive Vice President, Airconditioning and Refrigeration Products Sales Group 044 43444000 esccrd@bluestarindia.com
Electro Mechanical Projects Group
(Central Airconditioning System,
Ventilation System, Process cooling,
Electrical works, Mechanical works,
Electrical, Plumbing & Fire Fighting Services)
R Aravindan - Executive Vice President Electro Mechanical Projects Group
Rahul Deshpande - Senior General Manager, West 022 66684000 escempgwr@bluestarindia.com
Kapil Mehrotra - Senior General Manager, North 0124 4094000 escempgnr@bluestarindia.com
Vijayraghavan - General Manager, South (Tamil Nadu & Andhra Pradesh) K Suresh Kumar - Senior General Manager, South (Karnataka & Kerala) 044 43444000 escempgsr@bluestarindia.com
Rajendra Ahuja - General Manager, East 033 22134000 escempger@bluestarindia.com
Large Projects & Industrial Projects Division
(Large value Infra - Metro, Power, Airports,
Ports & Residential projects, Heavy Industrial Projects)
Venkatramana Lanka - Vice President, Large Projects & Industrial Projects 022 66544000 esclpdipd@bluestarindia.com
Blue Star Engineering & Electronics (Industrial Products, Material Testing Equipment, Data Communication Products, Testing & Measuring Instruments, Healthcare Systems) Y A Bhat - Senior General Manager,
Blue Star Engineering & Electronics
022 66544000 escbsee@bluestarindia.com

 

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