Customer support is Blue Star E&E's number one priority, and the company is fully committed to delivering a world-class customer experience, every time. With over three decades of service experience, the company's highly skilled service engineers are trained by its principals to cater to any system or technical issues. Blue Star E&E's service team is always available to support customers regarding any queries on its product portfolio.

  1. Value-added Support
    1. Support to customers for effective installation and training
      • Pre-installation support, including site inspection and advice on site design
      • Guidance in regulatory clearances and approvals
    2. Installation and commissioning support
      • Supervision of system off-loading as per manufacturer instructions and norms
      • Assistance in shield room preparation
      • Electrical and electronics installation of the system
      • System commissioning
    3. Training and applications support
      • On-site user training
      • Application support
    4. Warranty support
      • System configuration, price build-up and commercial negotiation
      • Assistance to customers in completing formalities related to banks, customs, Letters of Credit and other paperwork

  2. Service Support
    Based on varied customer needs, Blue Star E&E has designed service options which include service agreements that range from basic to comprehensive.
    1. Post-warranty service and Support
      • Comprehensive Maintenance Contracts (CMCs)
      • Annual Maintenance Contracts (AMCs)
      • On-call basis Service

  3. Spares Support
    Spare parts are critical and their availability and on-time delivery extends uptime of equipment, thus improving efficiency and utilisation. Blue Star E&E stocks sufficient inventory of cost-effective and quality spare parts used to provide support during breakdown maintenance. The company ensures quick turnaround time for spares delivery, further improving equipment uptime.
    1. Spares support for efficient equipment usage
      • Spare parts availability
      • Quick turnaround time
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