We consider customer support as our first priority and we are fully committed at delivering a world class customer experience. We have over three decades of service experience with our highly skilled service engineers. Our service personals are trained by our principal companies in order to cater to any issue in the system. Our service team is always available to support you with all your queries regarding our product portfolio.
Support to customer for effective installation and training involves:
o Pre-installation site inspection and advice on site designing
o Guidance in regulatory clearances and approvals
o Supervising off-loading of the system as per manufacturer's instructions and norms
o Assisting in shield room preparation
o Electrical and electronics installation of the system
o Commissioning of systems
o On-site user training
o Applications support
Blue Star Engineering & Electronics also takes care of system configuration, price build up, commercial negotiation, assistance to the customer in Letter of Credit and related bank formalities and customs clearance among others.
2. Service Support
Based on varied customer needs, we have designed our service options which include basic to comprehensive service agreement.
o Comprehensive Maintenance Contract (CMC)
o Annual Maintenance Contract (AMC)
o On Call Basis Service
3. Spare Support
Spare parts are critical and their availability & on time delivery enhances equipment uptime, hence the utilization. We stock inventory of cost-effective & quality spare parts which are used in providing support for breakdown maintenance. For spares delivery, we ensure a quick turnaround time which results in improved equipment uptime.
Spare support to customer for efficient usage of equipment involves: